This policy explains what Heat Pumps Leicester collects when you use this website or send us an enquiry, how we use and share it, who we pass it to, and how you can stop contact at any time.
Last updated: 1 November 2026
Heat Pumps Leicester (heatpumpsleicester.uk) connects homeowners in Leicester and Leicestershire with our network of vetted, MCS-certified partner installers for heat pumps, solar panels and battery storage. Installations are carried out by our partner installers, not by this website.
For UK GDPR purposes the data controller is Heat Pumps Leicester, the operator of heatpumpsleicester.uk. You can contact us about your personal data at hello@heatpumpsleicester.uk.
When you submit a form or contact us we collect what you choose to share, usually: your name, phone number, email address, postcode, the type of heating you have, the service you are interested in, and anything you write in the message box. We also record the date, time and page on which you gave your consent, and the version of the consent wording you agreed to.
Our hosting provider records basic technical data such as IP address, browser type and the pages requested, for security and to keep the site running. We do not currently set analytics, advertising or call-tracking cookies. If we introduce them, we will ask for your consent through a cookie banner before they are set.
| Purpose | Lawful basis (UK GDPR Article 6) |
|---|---|
| Responding to your enquiry and passing it to up to three partner installers so they can quote | Your consent (the tick box on the form) |
| Contacting you by phone, SMS, WhatsApp or email about your enquiry, including automated or AI-assisted calls and messages | Your consent. Automated calls and electronic messages also require your consent under the Privacy and Electronic Communications Regulations (PECR) |
| Keeping a record of your consent and of any request to stop contact | Legal obligation and legitimate interests (demonstrating compliance) |
| Running the website securely and preventing abuse of the form | Legitimate interests |
| Handling complaints and legal claims | Legitimate interests and legal obligation |
You can withdraw your consent at any time. Withdrawing it does not affect anything done before you withdrew it.
Where you have consented, we or our partner installers may use automated dialling systems, AI voice assistants or AI-generated messages to follow up your enquiry. Any such call or message will identify who it is from, and you can ask to speak to a person, or ask for contact to stop, at any point. We do not make decisions with legal or similarly significant effects about you by automated means.
We do not sell your personal information, and we do not share it with anyone other than the categories above.
Formspree and some other service providers store data in the United States. Where data leaves the UK we rely on the UK Extension to the EU-US Data Privacy Framework or on the UK International Data Transfer Agreement / Addendum, so that your data receives protection equivalent to UK law.
Under UK GDPR you have the right to: access the personal data we hold about you; have it corrected; have it erased; restrict or object to how we use it; receive a copy in a portable format; and withdraw consent. You have an absolute right to object to direct marketing, which we will act on straight away.
To exercise any right, email hello@heatpumpsleicester.uk or use the Stop Contact page, which works without an email address. We respond within one month. We may need to confirm your identity first.
We will remove you from our contact list and tell any partner installer we have shared your details with to do the same. Registering with the Telephone Preference Service also stops unsolicited live marketing calls from any UK business.
We limit who can see enquiry records, use reputable providers and send data over encrypted connections. No system is completely secure, so please do not send sensitive financial or health information through the form.
This site is for adults arranging work on their home. We do not knowingly collect information from anyone under 18.
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
We may update this policy. The date at the top shows the current version.
Email hello@heatpumpsleicester.uk or use our contact form.