Accessibility

Last updated: November 1, 2026

What We Aim For

We use the Web Content Accessibility Guidelines (WCAG) 2.1 level AA as our reference standard. That is the benchmark most organisations work towards, and it is what we check new pages against.

Steps we have taken

• Headings are structured in order so screen readers can move through a page
• Navigation, links, buttons, and the estimate form can be operated with a keyboard
• Images carry text alternatives that describe what they show
• Text and background colors are chosen for readable contrast, including on buttons
• Text reflows and stays readable when you zoom or use a phone
• Form fields have visible labels rather than placeholder text alone

Known Limitations

Some parts of the site rely on third party services, such as form handling, and we do not control their code. Documents or maps we link to may not be fully accessible. When we find a barrier, we fix it or provide another way to get the same information.

If something does not work for you

Tell us what happened and we will help right away and fix the page. It helps if you can include:

• The page address you were on
• What you were trying to do
• The device, browser, or assistive technology you were using

We aim to respond within three business days. If a page is blocking you, we will give you the same information by email or phone in the meantime.

Getting Help Another Way

If the form does not work for you, email hello@heatpumpsleicester.uk with your name, phone number and postcode and we will pass your enquiry on in the same way, or arrange for an installer to call you.

Questions about this page?

Email hello@heatpumpsleicester.uk or use our contact form. To stop us or our partner installers contacting you, use the Stop Contact page.